Privacy Policy

This Privacy Policy explains how Mind Busting Escape Rooms and mindbustingescaperooms.com (“we,” “us,” or “our”) collect, use, disclose, and protect personal information when you visit our website, contact us, communicate with us by phone or text message, or make a booking.

Information We Collect

We may collect information about your device, your interactions with our website, and information necessary to process bookings and provide customer service. This may include:

• Device and Website Information: Browser type, IP address, time zone, cookie information, pages viewed, referring pages, search terms, and interactions with our website.
  Purpose: To operate our website, improve performance, prevent fraud, and analyze website usage.
  Source: Automatically collected through cookies, analytics tools, log files, pixels, and similar technologies.
• Booking and Payment Information: Name, email address, phone number, booking details, party size, selected escape room, booking date and time, and payment-related information.
  Purpose: To process reservations, collect payments, provide confirmations, prevent fraud, and provide customer service.
  Source: Information provided directly by you or through our booking and payment providers.
• Customer Support Information: Information you provide when contacting us by phone, email, text message, website, or other communication channels.
  Purpose: To answer questions, assist with reservations, process changes or cancellations, and provide customer support.
• Phone and SMS Information: Your phone number, SMS consent status, booking-related text message history, and information necessary to deliver the text messages you requested, including promotional texts if you signed up for them.
  Purpose: To send secure payment links, booking confirmations, reservation updates, customer-service communications, and (only if you signed up for them) promotional offers, when you have consented to receive them.

Mobile Information and SMS Consent

Mind Busting Escape Rooms may send transactional SMS messages to customers who expressly consent to receive them. These messages may include secure payment links, booking confirmations, reservation updates, scheduling information, and customer-service communications related to an escape room reservation or inquiry.

Customers who separately sign up on our website may also receive promotional text messages, such as special offers, seasonal events, and discounts (up to 4 per month). Promotional texts are sent only with your express written consent, and you can cancel at any time by replying STOP.

Mobile phone numbers, SMS opt-in information, and SMS consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We may share limited mobile information with service providers only when necessary to provide the services requested by the customer, such as delivering text messages, processing payments, managing reservations, or providing customer support. These service providers may use the information only to perform services on our behalf.

Customers may opt in to booking-related texts during an inbound phone call, and separately to promotional texts using the sign-up form on our SMS Consent page, where the consent checkbox is never pre-checked. A text message is sent only after the customer affirmatively agrees to receive SMS communications.

Consent to receive text messages is not required as a condition of purchasing or booking services with Mind Busting Escape Rooms.

Message frequency varies based on your reservation and interaction with us; promotional texts are limited to 4 per month. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

For additional information about our SMS consent process, please visit: SMS Consent

Please also review our Terms of Service .

How We Use Personal Information

We may use personal information to:

• Process and manage escape room reservations.
• Process payments and prevent fraudulent transactions.
• Send booking confirmations and reservation information.
• Send transactional SMS messages when consent has been provided.
• Send promotional SMS messages only to customers who signed up for them.
• Provide customer service and respond to inquiries.
• Improve our website, services, and customer experience.
• Analyze website traffic and advertising performance.
• Comply with applicable legal and regulatory obligations.

Sharing Personal Information

We may share personal information with service providers that help us operate our business, including booking platforms, payment processors, communications providers, website hosting providers, analytics providers, fraud-prevention services, and customer-service tools.

These providers may include services such as Xola, Stripe, Retell AI, website hosting providers, and analytics or advertising platforms.

We may also disclose information when required by law, court order, subpoena, government request, or when reasonably necessary to protect our rights, customers, employees, property, or business.

SMS opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes.

Behavioural Advertising

We may use cookies, analytics tools, and similar technologies to understand how visitors interact with our website and to measure or improve advertising campaigns.

• We may use Google Analytics or similar analytics services. Learn more at Google Privacy Policy .
• We may use advertising platforms such as Google, Meta, Microsoft, Yelp, TikTok, or similar services to measure advertising performance and reach potential customers.

Advertising and analytics information does not include sharing SMS opt-in consent for third-party marketing purposes.

Advertising preference resources:

Facebook | Google | Microsoft | Digital Advertising Alliance

Minors

Our website and services are not directed to children under 16. If you believe a child has provided us with personal information without appropriate authorization, please contact us so we can review and address the request.

Lawful Basis for Processing

Where applicable, we process personal information based on consent, performance of a contract, compliance with legal obligations, legitimate business interests, or other lawful bases permitted by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and financial records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Automated Systems and AI

We may use automated systems, including AI-assisted phone or customer-service tools, to help answer questions, collect reservation information, provide booking assistance, and facilitate customer communications.

These systems may process information you provide during an interaction in order to perform the service you requested. We do not use automated systems to make decisions that produce legal or similarly significant effects about customers.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, portability, or information about how your data is used.

To submit a privacy request, contact us using the information at the bottom of this page.

Cookies

We use cookies and similar technologies to help our website function, remember preferences, measure website traffic, process bookings, analyze advertising performance, and improve customer experience.

You may control cookies through your browser or device settings. Blocking certain cookies may affect website functionality.

Learn more about cookies at allaboutcookies.org .

Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or electronic storage is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices. The updated date will appear at the bottom of this page.

Contact Us

For questions about this Privacy Policy, SMS communications, or our privacy practices, contact us at:

Mind Busting Escape Rooms
2258 Northlake Parkway
Tucker, GA 30084
United States

Email: moc.l1790889459iamg@1790889459smoor1790889459epacs1790889459egnit1790889459subdn1790889459im1790889459

Last updated: September 17, 2026