SMS Consent Policy
This page explains how customers may consent to receive text messages from Mind Busting Escape Rooms (booking and customer-service texts, and optional promotional texts) and how those messages are used.
Sign Up for Text Deals
Get special offers by text from Mind Busting Escape Rooms. This sign-up is only for promotional texts. Booking texts, like payment links, are sent only if you agree during a phone call.
1. SMS Program Purpose
Mind Busting Escape Rooms uses SMS text messaging for two purposes: (1) transactional and customer-service messages related to a customer’s reservation, booking request, payment, or support request, and (2) promotional messages, such as special offers, seasonal events, and discounts, sent only to customers who sign up for them.
Transactional messages may include:
- Secure payment links
- Booking confirmations
- Reservation details and updates
- Scheduling information
- Customer-service communications
Promotional messages are sent only to customers who give express written consent using the sign-up form on this page. We never send unsolicited marketing texts. Customers who text us or reply to our messages may also ask questions and book a room with our automated text assistant.
2. How Customers Opt In
Customers may opt in in either of these ways:
- Online sign-up (promotional texts only): the customer enters their mobile number in the sign-up form at the top of this page and checks an optional, unchecked box next to this disclosure: “Yes, send me promotional texts (deals and special offers) from Mind Busting Escape Rooms at the number above. Up to 4 msgs/mo. Msg & data rates may apply. Reply STOP to cancel, HELP for help. Consent is optional and not required to make a purchase.” The box is never pre-checked, and it is separate from booking-text consent, which is only collected on phone calls. After signing up, the customer receives a confirmation text.
- Verbal consent on a phone call (booking texts only, such as payment links): during an inbound call, as described below.
For phone calls: before any text message is sent, the phone assistant asks the caller for permission.
The phone assistant asks for permission to send SMS messages to the mobile number associated with the call.
The consent request may be presented substantially as follows:
“Would you like Mind Busting Escape Rooms to text the secure payment link to this number? Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for help.”
The customer must affirmatively agree before Mind Busting Escape Rooms sends an SMS message.
If the customer declines SMS consent, the customer may continue the booking or customer-service interaction by phone without receiving text messages.
3. Consent Is Optional
Consent to receive SMS messages is not a condition of purchasing, booking, or receiving services from Mind Busting Escape Rooms.
Customers may choose not to receive text messages and may continue their booking or customer-service interaction through another available communication method.
4. Message Frequency
Message frequency varies depending on the customer’s reservation and interaction with Mind Busting Escape Rooms.
Customers generally receive only the messages necessary to complete or manage the requested reservation or customer-service interaction.
Customers who sign up for promotional texts receive up to 4 promotional messages per month. Booking texts are sent only as needed for a reservation the customer requested.
5. Message and Data Rates
Message and data rates may apply depending on the customer’s mobile carrier and wireless plan.
6. How to Opt Out
Customers may opt out of SMS messages at any time by replying:
STOP
After opting out, the customer may receive one final confirmation message stating that they have been unsubscribed.
No additional SMS messages will be sent unless the customer later provides consent again.
7. Help
Customers may reply:
HELP
for assistance with SMS communications.
Customers may also contact Mind Busting Escape Rooms directly using the contact information at the bottom of this page.
8. Example Messages
Mind Busting Escape Rooms: Here is the secure payment link you requested for your escape room booking: [secure payment link]. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Mind Busting Escape Rooms: Your payment was received and your escape room booking is confirmed for [date] at [time]. Reply STOP to opt out or HELP for help.
Mind Busting Escape Rooms: Halloween is coming! Book any room this week and save 15% with code SPOOKY. Reply to book. Reply STOP to opt out.
Mind Busting Escape Rooms: You're subscribed to our text deals. Up to 4 msgs/mo. Msg & data rates may apply. Reply HELP for help, STOP to cancel.
9. Mobile Information and Consent
Mobile phone numbers, SMS opt-in information, and SMS consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Limited information may be shared with service providers only when necessary to provide services requested by the customer, including delivering SMS messages, processing payments, managing reservations, and providing customer support.
10. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
11. Privacy
For information about how Mind Busting Escape Rooms collects, uses, stores, and protects personal information, please review our:
12. Terms of Service
Our SMS program is also subject to the Mind Busting Escape Rooms:
13. Contact Us
For questions about SMS consent, text messaging, reservations, or customer service, contact:
Mind Busting Escape Rooms
2258 Northlake Pkwy
Tucker, GA 30084
United States
Email:
moc.liamg@smoorepacsegnitsubdnim
Phone:
(678) 395-6392